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You always hold one product box (in the glowing ring at the bottom). Drag it to a glowing arrow at the end of a shelf (or tap the arrow). The whole shelf slides one step and the box at the far end pops into your hand. Keep pushing until every shelf holds one colour. While you drag over an arrow, a preview shows what will slide and which box will pop. Help on the home screen explains every rule with pictures.

Every level is checked by a solver before you see it, so it can always be solved. Try Undo (3 free per level, Restart is always free), Peek (shows the next three pushes), Two Hands (swap any box) or Spin (turn a shelf one step). Grey arrows tell you why they can't be pushed (ice can't pop out, honey is sticky, closed until a shelf is done…). Still stuck? Email us a screenshot.

Three stars for finishing in the fewest pushes (the solver's best), two for a few more, one for any win. Boosters never take stars away.

Open the Store (or Settings) and tap Restore purchases while online, signed in to the same Google or Apple account you bought with. Remove Ads, the Starter Pack and the Shopkeeper Club come back. Coin packs are used up when you buy them, so they are not restored, and bonus coins are never given twice.

Close and reopen the game while online: unfinished purchases are completed at start-up. Still missing? Tap Restore purchases, then email us the store receipt (order number starting with GPA. or the Apple receipt) and your player ID.

It removes the ads that appear between levels, forever. Rewarded ads (a free booster, an Undo refill, double coins) stay available because they are optional: they only play when you tap them.

Subscriptions are managed by the store. Google Play: profile › Payments & subscriptions › Subscriptions. iPhone: Settings › your name › Subscriptions. You keep the Club until the end of the period you paid for.

No. The level is saved after every push. Open the game and press Play to carry on exactly where you stopped.

When you are online, progress is backed up to the cloud under an anonymous ID and merged back automatically (the game never throws away levels, stars, coins, decorations or purchases when it merges). Open the game online and wait a few seconds on the home screen. After a reinstall or on a new phone the anonymous ID can change: email us both player IDs (the old one if you still have it) and we will help you move your progress.

In the game: Settings › Delete my data. Or by email with your player ID. Everything is explained in the privacy policy, section 6.

Yes. Settings › Privacy options at any time. The game plays exactly the same. See the privacy policy.