Support

Stuck, found a bug or have an idea? We read every message.

Contact us

Email jonas.b3n@gmail.com. Please include your phone model, the game version (bottom of Settings) and, for purchases or data questions, the player ID from Settings › Privacy. We usually answer within two working days.

Email support

Purchases

How do I restore my purchases?

Open the Store (or Settings) and tap Restore purchases while online, signed in to the same Google or Apple account you bought with. Remove Ads, the Starter Pack and the Jester Club come back. Coin packs are used up when you buy them, so they are not restored.

I paid but didn't get my coins or item

Close and reopen the game while online: unfinished purchases are completed at start-up. Still missing? Tap Restore purchases, then email us the store receipt (order number starting with GPA. or the Apple receipt) and your player ID.

Does "Remove Ads" remove every ad?

It removes the ads that appear after a run, forever. Rewarded ads (free shop reroll, +3 pours, double coins) stay available because they are optional: they only play when you tap them.

How do I cancel the Jester Club?

Subscriptions are managed by the store. Google Play: profile › Payments & subscriptions › Subscriptions. iPhone: Settings › your name › Subscriptions. You keep the Club until the end of the period you paid for. The Club never gives gameplay power, only extras and cosmetics.

Progress

Will I lose my run if I close the game?

No. The run is saved after every move. Open the game and tap Continue.

I lost my progress

When you are online, progress is backed up to the cloud under an anonymous ID and merged back automatically (the game never throws away unlocks, coins or purchases when it merges). Open the game online and wait a few seconds on the home screen. After a reinstall or on a new phone the anonymous ID can change: email us both player IDs (old one if you still have it) and we will help you move your progress.

A round looks impossible

Every deal is checked by a solver bot before you see it. Try Undo (3 per round), a Hint (Jangles points at a good pour), the trash bin for a stuck candy, or holding a full jar to free space. If you still think a round was unfair, email us the Daily date or a screenshot.

Your data

How do I delete my data?

In the game: Settings › Delete data. Or by email. Everything is explained on Delete your data.

Can I say no to personalised ads?

Yes. Settings › Privacy at any time. The game plays exactly the same. See the privacy policy.

Playing

How do I play?

Tap a jar, then another: the top candies pour across (like water sort). A full jar of one flavour glows. Press SEAL to score every glowing jar at once: more jars in one seal means a much bigger combo. Reach the target before your seals run out. Jokers change the rules; their order matters. Help on the home screen has everything with pictures.